At KaySol & Seed Wellness, every order is carefully prepared and inspected before it leaves our care.
Returns
For safety, sanitation, and product quality reasons, opened, used, tested, or partially used personal care products cannot be returned or exchanged.
Unopened and unused products may be requested for return within 14 calendar days of delivery. Products must remain in their original condition with all seals, labels, and packaging intact.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Please allow 5–10 business days for your refund to appear, depending on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery.
Please include your order number along with clear photographs of the product, packaging, and shipping box so we can assist you promptly.
Order Cancellations
Orders may be canceled before they have been prepared or shipped. Once an order has entered fulfillment, it can no longer be canceled.